Cienax Pendant Light with Petal-Shaped Ceramic Shade - Brass Accent Fixture for Kitchen and Bedside

About Transportation

1. Does The Selected Shipping Service Apply To My Country And What Is The Carrier? How Long Will It Take To Arrive?

We offer free shipping to most countries. Delivery time = Process time ( order preparation )+ Shipping time.

In most cases, we will process and arrange shipment within 1-2 weeks after receiving your order. Shipping time is 2-4 weeks, for the same country, shipping time varies from region to region.
• We ship for free on orders over $50 to most countries (except Iceland). Due to current sad events we are unable to ship to Ukraine. We apologize for any inconvenience caused and thank you for your understanding.
• If the shipping address is in Iceland, we need to charge a shipping fee of at least USD 105.
• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected]
>> Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

Products received with broken glass, dented shades or frames are not considered defective and cannot be returned. In this case, we will replace the glass or shades at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more

About Product

1. Furniture Shipping

Please note: Orders are expected to be delivered in 6-8 weeks due to the special customisation required for large furniture. Other small furniture orders are delivered within 2-4 weeks. If you have any questions, please contact us at [email protected].

2. What types of children's home decor items do you offer?

Our collection includes wall decals, bedding sets, storage solutions, and decorative accents. These items are designed to create a playful and cozy atmosphere in children's rooms.

3. What kinds of lighting fixtures do you offer?

We offer a diverse selection of lighting fixtures, such as chandeliers, pendant lights, floor lamps and so on. These fixtures are designed to provide both functional illumination and aesthetic appeal.

4. Can you tell me more about your bedding sets?

Our bedding sets for children come in various themes and designs, featuring popular characters, animals, and vibrant colors. They are made from high-quality materials that are soft, comfortable, and easy to clean.